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Shipping & Returns

Shipping & Returns

Shipping

All orders are shipped FOB from the warehouse in Los Angeles, California. Shipping charges are calculated and based on weight of items. Orders of stock items are usually shipped within 2-3 business days. Our experienced shipping staff can ensure your on time delivery by UPS, FEDEX, Freight or USPS.

FDF must approve cancellation of any order prior to shipment.

Returns

Orders for Special or Non-standard Items (not in the catalogue) may not be cancelled or returned. Any returns for shipping errors, damage or loss upon delivery must be reported within 10 days of the delivery date. All returns shall be approved and have a Return Authorization number prior to shipping. Except as otherwise agreed, products will not be accepted for return after 30 days from the date of delivery to the purchaser. Any cancellation or returns accepted after 30 days may be subject to a restocking fee of 15% and other charges for which the purchaser shall be responsible. All returns should be made to FDF/Factory Direct Fastening and must be in resalable condition and accompanied with an invoice and return authorization number. Refunds will be issued upon receipt and inspection of return.

 

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5655 Cahuenga Blvd. North Hollywood, CA 91601

We accept the following forms of payment